Shipping Policy

Last Updated: July 2026

Welcome to Shopinova. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

Order Processing

• All orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times are:

• Major Cities: 2–5 business days
• Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before you complete your order.
• We may offer Free Shipping on selected products or during promotional campaigns.

Cash on Delivery (COD)

Shopinova offers Cash on Delivery (COD) across most locations in Pakistan.

Please ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS or email (where available), allowing you to track your shipment.

Failed Delivery Attempts

If delivery cannot be completed because:

• The customer is unavailable.
• The provided phone number is unreachable.
• The shipping address is incorrect or incomplete.

The courier may attempt delivery again or return the package to us. Repeated failed deliveries may result in future Cash on Delivery (COD) orders being declined.

Delays

While we work hard to deliver your order on time, delays may occur due to:

• High order volumes
• Public holidays
• Weather conditions
• Courier service issues
• Other circumstances beyond our control

We appreciate your patience and understanding.

International Shipping

Currently, Shopinova ships only within Pakistan.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. We will review your request and arrange a replacement or refund if applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Shopinova is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Shopinova
Email: support@shopinova.com