Return & Refund Policy

Last Updated: July 2026

At Shopinova, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The item is unused and in its original condition.
• The product is returned with its original packaging and all included accessories.

Products that show signs of use, are damaged due to misuse, or are returned without their original packaging may not qualify for a refund or replacement.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request, please provide:

• Your order number
• Clear photos or a short video showing the issue
• Photos of the product packaging

After verification, we will arrange a replacement or refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be processed within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer, JazzCash, or EasyPaisa.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are:

• Damaged
• Defective
• Incorrectly shipped

Exchanges are subject to product availability.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or negligence.
• Used or altered products.
• Items returned after the 7-day return period.
• Products without original packaging or accessories.
• Clearance, promotional, or final sale items (unless they arrive damaged or defective).

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Shopinova will cover the return shipping cost.

For all other approved returns, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow our return procedure.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Shopinova
Email:  aftabhussain3974@gmail.com